terms & conditions
These Terms and Conditions govern the provision of any product or service from Knots & Kisses Stationery www.knotsandkisses.co.uk
These Terms & Conditions are applicable to any booking. A booking is confirmed and a contract is undertaken as soon as we have received payment for a booking. Once you have checked out on the website you are agreeing that you have read and agreed to these terms and conditions, and have also read through
Knots & Kisses Personalised Ranges & Bespoke Service
Samples are available online. Samples at this stage are not
If an order is
These terms are still relevant if Knots & Kisses have to cancel an order because the client has not met deadlines agreed and set at the time of booking. In the course of a booking Knots & Kisses may set a date by which we need to receive all
Postal delivery charges are
Proofs are produced for the client to check the layouts, design and wording etc prior to printing. Including in the cost of your stationery is up to 4 sets of proofs, so please make sure you group any changes you wish to make into
Knots & Kisses cannot be held responsible for any typing or image errors noticed after the proofs have been checked and client approval given. Any amendments required must be submitted via
Any amendments made after final approval and printing will be charged accordingly.
If you are having pre-printed guest names you will not receive a proof of each individually named invitation, therefore please check any guest name list you provide to Knots & Kisses carefully before sending as guest names will be copied directly from this list. Knots & Kisses cannot be held responsible for the mis-spelling of any Guest’s name. If an error has been made on your part and you realise once you have received your stationery and would like any reprints then please be aware that, although we will make every effort to reprint for you at the same cost as your initial stationery that, depending on quantities this may not be possible and we may have to charge more per invitation for reprints. Stationery with foil details cannot be reprinted for quantities of less than 60 items due to the
As some of our stationery is embellished and hand finished you may need to use more than one first class stamp when posting your stationery. We advise you check the royal mail website to confirm the postage you require before posting to your guests. Knots & Kisses cannot be held liable for any costs incurred through errors in postage of your stationery. Knots & Kisses cannot be held liable for any damage occurred during transit of your stationery. We will always do our utmost to ensure items are packaged securely,
Orders are subject to availability of materials. In the event of supply
All prices are subject to change without notice. Once your order has been confirmed and you have checked out, however, the prices are secure.
Please read through the delivery section of our website for estimated delivery times.
Knots & Kisses do however reserve the right to refuse any order or arrange
Additional items, such as table plans and other reception stationery will be delivered at least 2 weeks prior to your wedding date, provided we have received all the information we need from you on time.
If you are ordering bespoke stationery the timescale may be larger, you will be advised when you order as to what the delivery schedule is likely to be. If you require a shorter delivery time, do let us know and we will try our best to meet your deadline. In very urgent cases we can offer an express service. This will, however, incur an additional cost of £100.
Prices are on
Our bespoke fees cover the cost of the design work involved in your bespoke order. Bespoke fees are non-refundable if any amount of the work has been completed. If you are ordering the ‘Tailoring Service’ you will be sent one initial design and are allowed one
For Hire of Suitcase Table Plans payment is needed in full prior to continuing with the order. Prices are based on the hire for the table plans. Delivery to your venue, home or wedding planner is included if requested and is within a
When making an online payment using a Credit or Debit card, you confirm that the credit or debit card being used belongs to you. All prices are in UK Pound Sterling and are subject to change without notice. All prices include VAT. Delivery charges are not included.
Knots & Kisses will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of goods will revert to Knots & Kisses if any payments are refunded. Knots & Kisses reserves the right to decline any query or order at their discretion. Under no circumstance will Knots & Kisses provide credit to customers.
We have attempted to give explanations and sample examples of the services provided as clearly as possible to you on the website but we do not warrant that product descriptions,
Knots & Kisses accepts no liability for the misuse of any information or product sold through this website. There shall be no condition or warranty, expressed or implied binding Knots & Kisses as to the quality of the goods supplied or that they will be suitable for any particular purpose or for use under any specific conditions. Under no circumstances whatsoever will any liability be accepted for any actions, damages or consequential loss arising in connection with any information, goods or material of any description supplied by Knots & Kisses.
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1. As part of our styling packages and
2. The loss or damage to any goods which have been hired directly from Knots & Kisses or from our hire partners will be charged at full replacement value. You will be invoiced for any damages once these have been established after the wedding and invoices for damages will need to be paid within 14 days. If the invoice is not paid within 14 days then you will be liable for a daily fee of 10% of the cost of the goods per day subsequent to the 14 days to cover any loss of income from not being able to hire the item out again or style with those goods at another wedding or event.
3. We will always
4. Once your bespoke styling consultation and initial venue visit
5. The balance
6. Our initial consultation fee of £100 is non-refundable but will be deducted from the total of your full design service quote if you proceed with